Shipping & Cancellation

Order Processing Time:

• All online orders with a final cart value of Rs. 250 and above are eligible for processing.
• Average processing time: 1-5 business working days.
• During special occasions or popular sales, processing times may be slightly longer.
• Please note: Day 1 is the business day after placing the order.

Delivery Time:

• After processing, our logistics partner (DTDC or Bluedart or Delhivery for Domestic orders and DHL for International orders) will collect your order from our warehouse.
• Delivery time frame: 3-7 working days based on your location.

Bulk Order Information:

• For bulk orders, retailing, or corporate gifting, contact us at edentraderssamuel@gmail.com.

• Considerable discounts offered for bulk orders, corporate gifting, and retailing.
• Full payment required before order processing.
• 7 working days lead-time for bulk order processing.

Order Processing and Modifications:

• Once an order is placed and confirmed, we can help you modify your address or contact details till the order has left the warehouse. We will not be able to modify the items in your order.
• During the sale period, there will not be any refund unless there are any discrepancies.
• We reserve the right to refuse or cancel any order at our sole discretion.
• Reasons for order cancellation may include unavailability of stocks, inaccuracies in product/pricing information, or misprints.
• To ensure utmost satisfaction and effective resolution of any discrepancies, customers are required to record an unboxing video of the received order.
• We try our best to accommodate special requests (such as expedited delivery, delivery at certain times of the day, or deferred delivery), but we cannot guarantee that these requests will be fulfilled by our courier partners. If you aren’t sure, we encourage you to WhatsApp or call us before placing your order.

Cancellation

1. If you wish to cancel your order, please reach out to us at edentraderssamuel@gmail.com or WhatsApp/Call at our customer care number +91 9840022321 (Timings: 9 am to 6 pm) within 24 hours with the reason for cancellation.
2. Once orders have been processed, they cannot be cancelled. If you don’t wish to accept the parcel, you can simply refuse to accept the parcel at the time of delivery. Once the parcel comes back to the warehouse, we will deduct shipping and return charges from the customer order value while processing the refund.

 We may have to cancel certain orders for reasons such as unavailability of stocks, inaccuracies in product information, or other errors. If we cannot process your order within 45 working days, we will initiate a refund. You can also cancel an order before it is processed and approved by us for a full refund. However, once an order is processed and shipped, we cannot cancel it.